There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Samuel Moore Walton
Every businessman knows how important is the quality of customer service. Satisfied customer is the customer who is likely to place another order or recommend your company to their friends. It is a kind of promise of future revenues. Therefore, every company should have the right tools for effective customer relationship management.
Our Customer Relationship Management Module is a flexible solution that can adapt to different requirements. The main feature of the CRM Module is to collect all the information related to the customer, from telephone or e-mail contact, business meeting, by offers registration, ending on signed contracts, completed orders and invoices.
For service oriented companies, such as telecoms or internet providers, CRM Module provides the functionality of service requests. This makes it possible to register all service requests and orders, search them by different criteria and support all stages of request processing. Implementation of CRM Service Module gives a positive effect on relationships with customers by reducing the request processing time, streamlining the process of customer service, increasing the quality of products and provided services, and a better orientation to the new customers needs and requirements.
CRM Module has been implemented in many of our systems, including the ERP class Integrated Management System, Internet Platform for consulting company, Sales Support System oraz w Systemie Obsługi BOK operatora sieci kablowej.